Shipping Policy
Delivery Area
We currently deliver within the United States, subject to applicable federal, state, provincial, local, and municipal laws and regulations.
Certain products may not be available for shipment to certain jurisdictions due to applicable laws and regulations. Orders to restricted locations will not be processed.
Adult Signature & ID Verification Upon Delivery
All orders containing age-restricted products are intended for customers 21 years of age or older and must comply with applicable federal, state, and local laws and regulations.
For shipments containing age-restricted products, an adult signature and valid government-issued photo ID verification are required upon delivery. The recipient must be 21 years of age or older to receive the package.
The carrier may require the recipient to present a valid government-issued photo ID and sign for the shipment before the package can be delivered. Packages will not be released to individuals under 21 years of age or to recipients who cannot provide the required identification.
Customers are responsible for ensuring that a person who is 21 years of age or older is available to receive the shipment and complete the required age and identity verification at delivery.
By placing an order for age-restricted products, the customer confirms that they are 21 years of age or older and legally permitted to purchase and receive such products in their jurisdiction.
Processing and Shipping Time
You’ll receive a shipping confirmation email after placing your order and another email with a tracking number when your package is shipped out. Please check your junk or spam folder if you cannot find the confirmation email.
Orders are processed and shipped on business days only (Monday through Friday, excluding holidays). Typically, orders placed before 3 PM PDT will be shipped out the same business day.
Orders placed on holidays or weekends will be processed on the following business day.
Please refer to the table below for our processing schedule:
| Orders Placed On | Package Will Be Shipped Out On |
|---|---|
| Mon – Fri Before 3 PM PDT | The Same Business Day |
| Mon – Thu After 3 PM PDT | The Next Business Day |
| Fri After 3 PM PDT & Sat – Sun | The Next Available Business Day (Monday) |
Shipping Options
The shipping ETA depends on the destination and carrier. We currently provide the following shipping options:
-
5–7 Business Days — Standard Shipping
-
3–5 Business Days — Priority Shipping
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2–3 Business Days — Express Shipping
Delivery estimates are provided by the carrier and may vary due to weather, holidays, carrier delays, or other circumstances beyond our control.
We can guarantee that we will process and ship your package according to our stated processing schedule, but we cannot guarantee the carrier's delivery date or time after the package has been shipped.
For security and compliance reasons, we may not be able to change the shipping address after an order has been processed or shipped.
Restricted Locations
We comply with applicable laws and regulations governing the sale and shipment of age-restricted products. We use location-based restrictions to prevent orders from being placed or shipped to jurisdictions where the sale or shipment of applicable products is prohibited or restricted.
Orders placed from or shipping to restricted jurisdictions may be declined or canceled.
Customer Support
We are committed to providing the best vaping experience for our customers at MuseVape.com.
If you have any concerns or questions, please contact us:
Email: support@musevape.com
Official Assistant WeChat: musenmusevp
Website: Tidio Live Chat
We are happy to assist and will respond as quickly as possible.